Shipping policy

Shipping Policy

We aim to make your shopping experience as seamless as possible by offering fast and reliable shipping. Below are the details of our shipping process:

Order Fulfillment

We process and fulfill all orders within 24 hours (Monday through Friday). Once your order is fulfilled, you’ll receive a confirmation email with tracking information so you can monitor your shipment.

Shipping Time

Standard Expedited Shipping: Your order will arrive within 2–7 business days after fulfillment, depending on your location.

Please note that shipping times may vary slightly during peak seasons or due to unforeseen carrier delays.

Shipping Costs

We offer Free Expedited Shipping for all orders.

 

Order Tracking

Once your order ships, you’ll receive an email with a tracking number. This allows you to follow your package’s progress until it reaches your doorstep.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect. You can reach us at support@visioglass.com, and we’ll work to resolve the issue promptly.

Delays

While we strive to meet all delivery timelines, unforeseen circumstances (e.g., weather, carrier issues) may occasionally cause delays. We appreciate your patience and understanding. If you experience a delay or have concerns about your shipment, please contact us for assistance.

Customer Support

For any shipping-related inquiries or assistance, please contact us at support@visioglass.com. We’re here to help ensure your order reaches you smoothly.