FAQs
Shipping Information
How long does shipping take?
Orders are processed within 24 hours (Monday to Friday) and typically arrive within 2–5 business days. You will receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes, we offer complimentary expedited shipping on all orders.
Where do you ship?
We offer complimentary expedited standard shipping to the United States and Canada.
International shipping is also available, with costs varying by destination.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unworn, and in their original packaging to qualify for a return.
How do I start a return?
To request a return, please contact us at support@visioglass.com. Once approved, we’ll provide a return shipping label and instructions.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 10 business days. It may take additional time for your bank to process the refund.
Product Features and Usage
Are the glasses compatible with prescription lenses?
Our Nexus Vision™ Full-Frame Smart Glasses lenses can be replaced with myopia (prescription) lenses to suit your vision needs.
Note: Myopia lens replacement is available exclusively for full-frame Nexus Vision™ model.
How do the Bluetooth features work?
The glasses pair easily with any Bluetooth-enabled device. Simply enable Bluetooth on your device, search for the glasses after switching them on, and pair them. Use the touch controls to answer calls, play music, or activate your voice assistant effortlessly.
Are the glasses water-resistant?
Yes, our smart glasses are designed with waterproof durability to handle splashes and everyday use.
Care Instructions
How do I clean my glasses?
Clean the lenses with a microfiber cloth and avoid using harsh chemicals. For the frames, gently wipe with a damp cloth.
How do I charge the glasses?
Your smart glasses come with a USB or magnetic charging cable. A full charge typically takes 1 hour and lasts up to 5-6 hours of continuous use depending on the model.
Ordering and Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay and payment plans via Shop Pay for your convenience.
Can I change or cancel my order?
If your order hasn’t been fulfilled yet, please contact us at support@visioglass.com immediately, and we’ll assist with any changes or cancellations.
How do I track my order?
Once your order ships, you’ll receive a tracking link and instructions via email to monitor your package’s progress.
General Questions
Do the glasses work with all devices?
Yes, our smart glasses are compatible with any Bluetooth-enabled device, including iOS and Android smartphones, tablets, and laptops.
Do you offer warranties?
Yes, all our products come with a 1-year limited warranty covering manufacturing defects.
Can I gift the glasses?
Absolutely! Our glasses come in sleek, gift-ready packaging and make a perfect present for tech lovers and fashion enthusiasts alike.